Create a case
The information a RobinReturn case needs — the invoice, the debtor's details, and any supporting evidence.
A case needs three things: the unpaid invoice, the debtor's details, and — helpfully — any evidence that supports the debt. RobinReturn does most of the data entry for you by reading the invoice; you confirm and fill the gaps.
The invoice
Start by uploading the invoice. RobinReturn reads the invoice number, dates and amount for you to check. See Upload an invoice for supported file types and how to review the extracted fields.
Debtor details
| Detail | Notes |
|---|---|
| Business name | The legal/trading name the invoice was issued to |
| Address | The debtor's correspondence address for letters |
| Company number | For limited companies — lets RobinReturn confirm registered details at Companies House |
If the debtor is a limited company, providing the company number helps RobinReturn confirm the registered name and address. If there is no company number, the debtor is treated as a sole trader.
Supporting evidence
Evidence is not required to open a case, but it strengthens your position if the matter reaches court. Useful evidence includes:
- The contract, purchase order or written agreement.
- Proof of delivery or that the work was done.
- Any correspondence acknowledging the debt.
Eligibility checks
RobinReturn is for B2B debts from £100 to £10,000 in England & Wales. When you create a case, these conditions are checked. If a case falls outside them, RobinReturn will tell you rather than start a process that cannot proceed.
Next
Once the case is created it enters the recovery sequence as a draft and then a reminder. See Case statuses for what each stage means.
Cases & recovery workflow
How a RobinReturn case moves from polite reminders through a Letter Before Action to a county court claim, and what you control at each step.
Case statuses
What each RobinReturn case status means and what happens next, from draft through reminders and a Letter Before Action to judgment.