Cases & recovery workflow
How a RobinReturn case moves from polite reminders through a Letter Before Action to a county court claim, and what you control at each step.
A case represents one unpaid invoice you are recovering. It moves through a defined sequence of stages, escalating only as far as it needs to. You decide when to take each paid action, so a debt that settles early never goes further than it has to.
The recovery sequence
Polite reminders
A short series of reminders asks the debtor to pay. Most debts settle here. See Reminders.
Letter Before Action
A formal letter setting out the debt and giving a final deadline — usually 14 days — before a court claim.
County court claim
RobinReturn prepares the court documents and guides you through filing them yourself via Money Claim Online. The case closes at judgment.
Throughout, you can record payments, handle a debtor dispute, or close the case.
What you control
- When to escalate. Nothing moves to the next paid step without you.
- The details. You confirm the invoice and debtor details before letters are drafted.
- Stopping. If the debtor pays or you decide not to continue, you can record payment or close the case at any time.
In this section
- Create a case — the information a case needs.
- Case statuses — what each status means and what happens next.
- Reminders — the reminder cadence.
- Payments — recording and matching payments.
- Disputes — what happens if the debtor disputes the debt.
- Closing a case — closing, withdrawing and the audit history.