Disputes
What happens when a debtor disputes the debt or replies during recovery, and how to handle it in RobinReturn.
If a debtor replies during recovery — to query the invoice, raise a dispute, or propose a payment arrangement — the automated chase pauses so you can deal with it properly. A genuine dispute is best resolved before any court step.
What pausing means
When a debtor reply is received against a case, the automated escalation stops. The case does not move forward on its own while a dispute is open — you decide what to do next.
Handling a dispute
Understand the objection
Read what the debtor is actually disputing — the amount, whether the work was done, a missing credit note, or something else.
Check your evidence
Compare the objection against your records — the invoice, contract, proof of delivery and any correspondence. See Create a case for the evidence that helps.
Decide how to proceed
Resolve the dispute, agree a payment arrangement, or — if you believe the debt is properly owed — continue the recovery sequence.
Why disputes matter before court
A county court claim assumes the debt is genuinely owed and undisputed in substance. Pursuing a genuinely disputed debt through a claim can be the wrong route. Resolving the dispute first, or taking independent advice, is usually the better path.
Legal information
This is general information, not legal advice. RobinReturn is not a law firm or a legal representative under CPR 2.3(1). If a dispute is complex or significant, consider independent legal advice.