Getting started

Create your RobinReturn account, set up your business, and open your first case to recover an unpaid invoice.

This guide takes you from a new account to your first recovery case in a few minutes. You will need the unpaid invoice and the debtor's details to hand.

Before you start

The debt is business-to-business and between £100 and £10,000.
You have the invoice (PDF or image) and the debtor's business name and address.
The debtor is in England & Wales.

Set up your account

Add your business details

Enter your trading name, address and the contact details that should appear on letters to the debtor. These details are used to draft correspondence, so make sure they are accurate.

Invite your team (optional)

If colleagues will manage cases with you, invite them now. See Account & team for roles and how invitations work.

Choose New case and upload the unpaid invoice. RobinReturn reads the invoice and extracts the key fields (amounts, dates, invoice number) for you to check. See Upload an invoice for supported file types.

Confirm the extracted details

Review the fields RobinReturn has read from the invoice and correct anything that is wrong. The amount and dates drive the wording and any statutory interest, so accuracy matters.

Add the debtor

Enter the debtor's business name and address. If it is a limited company, RobinReturn can look it up at Companies House to confirm the registered details.

Review and start recovery

Check the summary, then start the recovery sequence. Your case opens and the first action — usually a polite reminder — is ready to send.

What happens next

Once a case is open it moves through a defined sequence of statuses, from reminders to a Letter Before Action and, if needed, a court claim. You decide when to take each paid action.

Cases & recovery workflow — the full lifecycle and what each status means.
Reminders — how the reminder cadence works.
Troubleshooting — if an upload or a step does not behave as expected.