Reminders
How RobinReturn's polite reminder cadence works — the schedule, what each reminder says, and when reminders stop.
Reminders are the gentlest step in recovery. They prompt the debtor to pay before anything becomes formal — many cases resolve during the pre-court stages without a claim ever being filed.
The cadence
By default, reminders are spaced over about three weeks:
| Reminder | Timing | Tone |
|---|---|---|
| First | around 7 days | A polite nudge |
| Second | around 14 days | A firmer follow-up |
| Final | around 21 days | A clear last reminder before escalation |
One £2 fee (ex VAT) covers the full three-reminder sequence for a case — there is no per-reminder charge and no subscription.
What a reminder says
Reminders are courteous and factual: they identify the invoice, the amount outstanding and how to pay. The aim is to make paying easy and to keep the relationship intact where possible.
When reminders stop
- The debtor pays. Record the payment and the case closes as paid — see Payments.
- The debtor replies. If the debtor responds (for example, to query or dispute the debt), the automated chase pauses so you can deal with it — see Disputes.
- Reminders are exhausted. If the debt is still unpaid after the final reminder, the next step is a Letter Before Action.
Why a set sequence
A consistent, escalating sequence is good practice before court action and keeps a clear record of the steps you took to recover the debt.