The loads went out; the payment run keeps slipping. Recover overdue freight invoices with a calm, structured escalation — built for a trade where the margins are thin and a slow payer hurts more than most.
If a customer owes you an undisputed B2B sum up to £10,000 in England & Wales — freight, haulage or courier invoices — you can recover it yourself: a polite reminder, then a Letter Before Action, then a County Court claim. RobinReturn prepares each step at a published price, takes no commission, and the customer pays you directly.
Haulage runs on volume and fine margins, so a customer who pushes every invoice to the back of the payment run is taking working capital you cannot easily replace.
The debt is rarely one big invoice — it is a stack of smaller ones, each too modest to feel worth a fight, which is exactly why a slow payer lets them pile up. The diesel, the driver and the truck were paid for weeks ago; every invoice sitting unpaid is cash already spent. A graduated, professional escalation applies steady pressure across the account while keeping the tone of a business chasing a business.
RobinReturn is general England & Wales county-court recovery for an undisputed debt up to £10,000. It does not settle an argument over a proof of delivery, a damage or shortage claim, or a disputed surcharge — those are disputes, and if your case turns on them, take advice. For clear, overdue invoices the workflow does the paperwork and you stay in control.
Many overdue accounts settle at the reminder or Letter Before Action stage, once it is clear a County Court claim is the next step — though every case is different and nothing is guaranteed. Statutory interest (Bank of England base rate plus 8%) and fixed compensation are recoverable from the debtor, and they are yours to keep.
Interest accrues at the Bank of England base rate plus 8% (Late Payment of Commercial Debts (Interest) Act 1998), about £1.61 a day on this debt. Interest and compensation are recoverable from the debtor where the court agrees — RobinReturn takes no cut of either. Figures are illustrative and not legal advice.
Each overdue invoice is set up as its own case today. There is no bulk import yet, so a stack of small freight invoices means several runs through the workflow — each at the same published per-action price. Many hauliers start with the oldest or largest to set the tone.
That is a dispute, not a clear debt, and it is outside what RobinReturn is for. A proof-of-delivery argument, a shortage or damage claim, or a disputed surcharge needs evidence and, often, advice. RobinReturn is for an undisputed invoice the customer simply has not paid.
Yes, for a commercial debt between businesses. Under the Late Payment of Commercial Debts (Interest) Act 1998 you can usually add statutory interest (Bank of England base rate plus 8%) and a fixed sum of compensation to each late B2B invoice, and it is recoverable from the debtor.
That is the real fear, which is why the escalation is calm and professional by default — a reminder that reads as a business chasing a business, not a threat. You decide whether and when to escalate at each step; nothing is sent without you.
You do — you remain the litigant in person. RobinReturn prepares solicitor-drafted documents from your case; it is not a law firm and does not give legal advice.
Begin with a reminder and escalate only if you need to. RobinReturn is not a law firm and does not give legal advice.
More by sector: Construction & subcontractors · Agencies & professional services · Freelancers & sole traders · IT & software contractors · Wholesalers & suppliers · Cleaning & facilities · Recruitment agencies · Consultants & advisory firms