The service runs every week, the invoice goes out every month — and one client keeps paying later and later while you keep turning up. Recover an overdue contract invoice with a tone calm enough to keep the contract.
If a business client owes you an undisputed B2B sum up to £10,000 in England & Wales, you can recover it yourself: a polite reminder, then a Letter Before Action, then a County Court claim. RobinReturn prepares each step at a published price, takes no commission, and the client pays you directly.
A recurring-services firm has the hardest version of the problem: you keep providing the service while the unpaid invoices stack up, because stopping risks the whole contract.
A graduated escalation lets you address the arrears without walking off the job: a calm reminder on the overdue month, a Letter Before Action if it is ignored, and a County Court claim as a last resort. The measured tone means you can chase what you are owed while the contract carries on.
RobinReturn is for an undisputed debt. If the client is holding payment because they say the service fell short of the agreed standard, that is a service dispute, not a simple late payment — it may need advice and falls outside this workflow. Your service schedule, sign-off sheets and contract all help show the debt is undisputed.
Many contract invoices are paid at the reminder or Letter Before Action stage, once the client sees a clear process behind the chase — though every case differs and nothing is guaranteed. Statutory interest and fixed compensation are recoverable from the client and are yours to keep.
Interest accrues at the Bank of England base rate plus 8% (Late Payment of Commercial Debts (Interest) Act 1998), about £1.61 a day on this debt. Interest and compensation are recoverable from the debtor where the court agrees — RobinReturn takes no cut of either. Figures are illustrative and not legal advice.
Then it is a service dispute, not a straightforward late payment, and it may need legal advice — disputed debts fall outside this workflow. RobinReturn is built for undisputed invoices and is not a law firm.
The escalation is designed to stay calm and professional, and you approve each step — so you can address arrears without sending anything that reads as heavier-handed than you intend.
Each invoice is set up as its own case today; there is no bulk import yet. Several overdue months mean several runs through the workflow, each at the same published per-action price.
You do, as the litigant in person. RobinReturn prepares the solicitor-drafted documents from your case; it is not a law firm and does not give legal advice.
Begin with a reminder and escalate only if you need to. RobinReturn is not a law firm and does not give legal advice.
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