Every case follows the same architecture. You decide how far it goes; we make sure each step is the right one.
Reminders stop as soon as the invoice is paid. You decide each escalation: a Letter Before Action goes only if you choose to send it.
A friendly, professional reminder we send to your client on your behalf. Often, clients simply forgot or had an administrative oversight.
A friendly nudge from your supplier
Hello, we’re writing on behalf of your supplier regarding an unpaid invoice. It’s likely an oversight — if there’s a query on the work or the amount, we’d rather hear it now than later…
PAYABLE DIRECT TO YOUR SUPPLIER
A formal yet respectful letter outlining the debt, interest and next steps. Many clients pay at this stage rather than face court proceedings — though every case is different and nothing is guaranteed.
Letter Before Action — Invoice 0188
Our records show an outstanding sum of £4,820.00. Unless the sum is settled within fourteen days, a small claim may be commenced in the County Court…
Authorised signatory
We prepare the Claim Form and supporting evidence pack. You file via Money Claim Online or by post. Court fees are paid directly to HMCTS and are recoverable on a win.
County Court Money Claims Centre
Every template is solicitor-drafted and tuned for UK small claims under £10,000. The seal isn’t decorative — it’s the only reason any of this works.
RobinReturn is not a law firm and does not give legal advice. See the FAQ for the full position.
See exactly where every overdue invoice sits, what’s been sent, and what the debtor said. Each case carries its own audit trail — every reminder, every Letter Before Action, every reply, every receipt.
Add an overdue invoice and every reminder, letter and reply is tracked in one place — from the first polite reminder to a County Court claim. When payment lands, it goes straight to your bank: RobinReturn never collects your money.
Drag the slider for your invoice value, choose the likely outcome, and see what RobinReturn charges, what the court charges, and what lands in your account. The calculator + the full fee schedule live on the pricing page.
Practical questions visitors ask when they meet the workflow for the first time. The legal context behind each answer is the same context our templates are written from.
Stage I is a polite reminder (£2). Stage II is a Letter Before Action — the formal document that signals you're prepared to escalate (£9.50). Stage III is preparing a small-claim Claim Form for HMCTS, with a flat £35 RobinReturn court-prep fee plus the HMCTS court fee (which scales with the claim value). RobinReturn's workflow closes once the claim is filed and judgment is sought.
Stage I: 7–14 days from the reminder. Stage II: the Letter Before Action gives a limited-company debtor 14 days to respond, and a sole trader or individual 30 days (the Pre-Action Protocol for Debt Claims period). Stage III: 8–16 weeks from filing the claim, set by the court. Many B2B debts settle at Stage I or II without ever reaching court — though every case is different and nothing is guaranteed.
You can jump straight to Stage II (Letter Before Action) if the debtor has already ignored your own reminders. We don't recommend skipping straight to a Claim Form — courts increasingly expect a formal letter to be sent first under the Pre-Action Protocol.
A genuine dispute pauses the workflow. RobinReturn templates are designed for clear, undisputed debts; if the debtor raises a substantive issue (faulty goods, scope dispute), you should pause and seek legal advice from a solicitor before continuing. We don't draft replies to disputes.
Directly to your bank account. RobinReturn never receives or holds the recovered sum — there is no collection fee or commission. You pay only the per-action fees and any HMCTS court fees, separately.