General
Talk to a founder
For prospects weighing the workflow, partners exploring an integration, journalists checking a fact, or anything that isn't a question about a specific live case.
hello@robinreturn.co.ukContact
Talk to RobinReturn.
One inbox per intent. A founder reads each one. We reply within one working day on weekdays, longer over UK bank holidays.
Support
Already running a case
For customers with an open case who need help with a draft, a workflow question, or a payment query. Mention the case reference in your subject line if you have it.
support@robinreturn.co.ukLive chat
Ask a quick question
When chat is staffed, a founder picks it up here. It is for quick questions about the workflow, not advice on a specific live case — for that, email support@robinreturn.co.uk so it stays on your case record. If the chat launcher is not showing, we are away — email is the surest way to reach us.
Other channels
Less common, but worth knowing.
I
Security disclosures
If you've found a security vulnerability affecting RobinReturn, please follow /.well-known/security.txt (RFC 9116). We acknowledge valid reports within two working days.
II
Where outbound letters come from
Reminders and Letters Before Action sent on your behalf are dispatched from noticerobinreturn.co.uk. Replies from your debtor land in your case desk on the SaaS — please don't reply directly to that address.